Nurses available anytime you need them.

Health happens – good or bad, 24 hours a day, seven days a week. That is why we have registered nurses waiting to talk to you whenever you call our 24/7 Nurseline*.

Our nurses can answer your health questions and try to help you decide whether you should go to the emergency room or urgent care center or make an appointment with your doctor. You can also call the 24/7 Nurseline whenever you or your covered family members need answers to health questions about:

• Asthma
• Dizziness or sever headaches
• Cuts or burns
• Back pain
• High fever
• Sore throat
• Diabetes
• A baby’s nonstop crying
• And much more

Plus, when you call, you can access an audio library of more than 1,000 health topics – from allergies to surgeries – with more than 500 topics available in Spanish.

So, put the 24/7 Nurseline phone number in your contacts today, because health happens 24/7.

**24/7 Nurseline is not available to HMO members. For medical emergencies, call 911.

This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.

Women's and Family Health Pregnancy, Parenting and Menopause Support.

Prepare for Your Life-Changing Journey

Wherever you are in your journey, Blue Cross and Blue Shield of Illinois (BCBSIL) is here to support you at no extra cost.

Plus, if your pregnancy is high-risk, BCBSIL will provide support from maternity specialists to help you care for yourself and your baby. Having a baby changes everything, so use these tools to help you get ready.

Ovia HealthTM apps are for tracking your cycle, pregnancy, parenting and menopause support. The apps are available in English and Spanish*,

• Ovia: Track your cycle, predict when you are more likely to get pregnant or receive menopause support when the time comes.
• Ovia Pregnancy: Monitor your pregnancy and baby’s growth week by week leading up to your baby’s due date.
• Ovia Parenting: Keep up with your child’s growth and milestones.

Well onTarget® has self-guided courses about pregnancy that you can take online, covering topics such as healthy foods, body changes and labor. Plus, if your pregnancy is high-risk, BCBSIL will provide support from maternity specialists to help you care for yourself and your baby. Having a baby changes everything, so use these tools to help you get ready.

Ovia Health is an independent company that provides maternity and family benefits solutions for Blue Cross and Blue Shield of Illinois.

Well onTarget is a voluntary wellness program. Completion of the Health Assessment is not required for participation in the program.

*To access the Spanish version of the Ovia, Ovia Pregnancy and Ovia Parenting apps, you must select “Español” as the language preference in your mobile phone or device settings.

Virtual Primary Care

Visit a Primary Care Provider from the Comfort of Home. Blue Cross and Blue Shield of Illinois offers Virtual Primary Care, in collaboration with Teladoc Health, as part of your benefit plan.

Primary care is an important part of managing your health. Whether you’re getting an annual checkup, learning how to manage a health condition, or simply committing to making better day-to-day health decisions, BCBSIL members and their eligible dependents can now visit a primary care provider from the comfort of home with the Virtual Primary Care benefit.

With Virtual Primary Care, BCBSIL members can:

• Choose a primary care provider who takes the time to get to know you, your health history and needs.
• Schedule annual checkups and ongoing care when it’s convenient for you.
• Get referrals to in-person and in-network specialists, ongoing support from a dedicated care team and a custom care plan with clear next steps.

BCBSIL members get access to:

• General Medical: Diagnosis and treatment by board-certified doctors for cold/flu, allergies, sinus infections and more, with prescriptions (if necessary) sent to your local pharmacy.
• Behavioral Health*: Support for depression, anxiety, stress and more from a therapist or psychiatrist available by appointment 7 days a week.
• Dermatology: Upload photos through the secure portal and get custom treatment plans for skin issues such as eczema, psoriasis, acne, rosacea, skin infections and more.

Health experts in your corner, from anywhere

Diabetes Management

A personalized way to help manage diabetes. Get tools and support to track blood sugar levels and develop healthier lifestyle habits.

Program includes:

• A connected blood glucose meter
• Unlimited strips and lancets
• Tips, action plans and one-on-one coaching
• Real-time support for out-of-range readings

Hypertension Management

Take control of your heart health with guidance and a personalized plan. With a smart blood pressure monitor, you can track, get support, set up reminders and message a coach, all in one place.

Program includes:

• A connected blood pressure monitor
• Step-by-step action plans based on your goals
• Tips on nutrition and activity
• One-on-one support from expert coaches

Feel better with Digital Mental Health programs from Learn to Live.

Whether you’re facing a challenge or just want to proactively manage your mental health, you can learn new skills and get help in breaking old patterns that may be holding you back, Digital Mental Health programs from Learn to Live can help you get your mental health on track so you can feel better and enjoy your life more fully.

An online assessment can help pinpoint the right programs for you, such as:

• Stress, anxiety, and worry
• Depression
• Insomnia
• Social anxiety
• Substance abuse
• Panic
• Resilience